Return & Refund Policy

Customers may request cancellation before the order is packed or dispatched, subject to the order status and applicable law.

Incorrect, damaged, defective, or missing products can be reported through customer support.

Customers should report an issue promptly and provide the order ID and, where helpful, photographs.

Refunds for eligible orders will be processed to the original payment method or another legally permitted method, as applicable.

Refund timelines depend on the payment provider or bank.

Perishable, chilled, frozen, and food products may have special return conditions, but this must not exclude valid complaints or legal remedies.

A blanket “no refund under any circumstances” policy should be avoided.